POLICIES AND PROCEDURES
Refunds and Exchanges
At Afric-Style, we take great pride in offering high-quality, custom-made merchandise designed to meet the unique needs of our clients. Each item is thoroughly inspected before shipment, and all sales are final. As all of our items are made-to-order, we do not offer refunds.
We do not accept exchanges for incorrect sizes. To help with sizing, we provide a detailed size chart. If you need assistance selecting the correct size, please reach out to us. Please note that, since we do not have access to your exact measurements, minor alterations may be necessary, which must be done locally at your expense. If you need help finding a local tailor or altering your item, feel free to contact us.
In the event of an error on our part (e.g., wrong color/design), please contact us, and we will work with you to resolve the issue.
Online Bookings
All appointments must be booked online for the specific service you need. Please note that booking fees are one-time, non-refundable charges. We have two locations where you can meet for your booking, and the addresses will be provided via email once your appointment is confirmed and payment is received.
Deposits
A deposit is required to secure your deadline and initiate material orders. Deposits are non-refundable. If you cancel your order after production has started, you forfeit your deposit as well as any payments made.
Color Swatches/Designs
The color of items in photos may not always match the actual product. However, you can request a sample. If the sample is in stock, it will be shipped the next day; if we need to order the fabric, we will ship once it arrives. Please note that there may be slight variations in shades of color. If you need a specific shade, you may send us a screenshot of a reference image, and we will do our best to match it closely.
Shipping
All items are made to order unless otherwise specified. During peak seasons, please allow 3-4 months for production and preparation before shipping. If you need your item sooner, please email us at afric_style@outlook.com before placing your order. Once we begin the process, orders cannot be canceled.
Once your item has been processed, standard shipping takes 5-7 business days, or you can request overnight shipping. You will receive a tracking number once your item ships. In the rare case that your item is lost or stolen during shipping, Afric-Style is not responsible. However, all shipping rates include full insurance, so you can be reimbursed for the full value of your package.
Please ensure your account is fully settled before shipping to avoid delays.
Wedding Dresses/Gowns
Processing time for wedding gowns may take anywhere from 3-6 months. Details can be discussed prior to ordering. For any concerns, please email afric_style@outlook.com.
Canceled Events
In the unfortunate event that your event is canceled, you are still responsible for the full cost of the dress, which must be paid no later than the event date as recorded in our records. If the event is postponed, the balance will still be due by the original date. If the account is not satisfied by then, the dress becomes the property of Afric-Style and can be sold to fulfill the balance.
Dress Storage
We will store your dress for up to 2 weeks after confirmation of completion. After 2 weeks, a storage fee of $5 per day will apply. If the dress is not picked up after 4 weeks, it becomes the property of Afric-Style and may be sold for profit to fulfill the outstanding balance.
Please Note:
We do not ship orders on Saturdays or Sundays.
We look forward to working with you!